I have said the same many times here on HN. This in/famous blog post really changed my view: "Open Source Maintainers Owe You Nothing": https://mikemcquaid.com/open-source-maintainers-owe-you-noth...

I have similar problems with product I do pay for, and I still get told I have no say. FO/OSS distinction is a red herring.

At some point it need to be made clear; it's not a legal obligation, but a reputational challenge.