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I once wrote code that checks location before hiding/showing the cancel button. It’s really absurd that the nice experience exists on all subscription sites by now but you only get to see it if your state demands it.


Same with websites like Airbnb. Last I checked, their search results only showed the 'real' prices (eg including fees) for certain states and countries. In some states you have to click into the listing before learning that there's an extra $500 cleaning fee on top of the nightly rate :)


> In some states you have to click into the listing before learning that there's an extra $500 cleaning fee on top of the nightly rate :)

And the “house rules” still require you to clean the place before you leave.


Airbnb is so confusing for me because of this. I find the per night price easier to think about.


I have no context of who you are/your position here, but the responses you're getting seem absurd to me.

I just don't understand people placing the blame on you when it should be on your company. Most people in the world are just trying to keep their job - you did it. It wasn't something illegal, it was something that if you didn't do, you would have risked your job and then someone else would have done it anyway.


Saying no is always an option, and this seemed like the opportunity for this. Highly paid devs consistently choosing to do this and using the "following orders"/"food on the table" defense should be socially unacceptable. However, the parent seems to feel no guilt despite the many comments blaming him, so I think protecting his feelings is not necessary.


> using the "following orders"/"food on the table" defense should be socially unacceptable...the parent seems to feel no guilt despite the many comments blaming him

Wild to compare implementing dark UX patterns to working at a concentration camp. Why not blame the electorate for voting poorly?


90% of my coworkers are H1B and are basically perpetually terrified of being deported. I completely disagree with your assessment.

> so I think protecting his feelings is not necessary.

No, just the barrage of completely lacking-of-empathy responders need your white-knighting. It’s a good thing you’re here for them.


You don't know anything about them. Do they have kids? On a visa? Both? Need health insurance?

Yes, "just following orders" was not an excuse for the holocaust but we're talking about a subscription here. I for one appreciate the honesty.


Because the difference between what he's done and, say, the practice of the people who peddled opioids for a paycheck is one of degree, not kind.


Obviously the difference of degree on the spectrum between the two in this case does vary greatly, but your comment reminded me of an interview with a journalist who had compiled a collection of interviews with midtier drug dealers in various cartels and one thing that stood out to him was that almost all of them, when asked why they did what they did, would respond by saying that if they didn't someone else would.


The difference between my sins or your sins and much greater sins is also one of degree, not kind.

You never lied or went along with something dubious? At least this person is being honest and reflective.


> You never lied or went along with something dubious?

…no?

Certainly not where it impacted more than just me and one other person.

Why would that be normal?


Seriously? No white lies or going along with anything that you didn't fully agree with, in your life, in all contexts? We're talking about kind and not degree here, per the comment I responded to.

Have you been fired from a job for standing on these ironclad principles?


Left my best job/title for them.

Had my place to sleep as a young person threatened, for doing the right thing in the family business.

I don’t even feel good about Santa…


Ok, well respect to you for whatever happened there, sincerely.

But all of us have compromised at some time or place, I have in some places and faced consequences for not doing so in other places. If you haven't compromised yet, then wait until you have a family to take care of.

I prefer being honest about the times I did compromise and took OPs comment in that vein. A true psycho would see nothing wrong and also not be reflective about it.


> then wait until you have a family to take care of.

I’ve also kept from having a family until I’m able to have one without directly* harming someone else to do it.

I’m reflecting. Mostly on what others have, materially, that I do not, but also what I have that they cannot.

Environmental externalities of the existence of my entire country/society notwithstanding - before this goes off into the weeds further.


Yeah, but it's multiple orders of magnitude apart.

Are we also going to start putting LLM engineers to the fire because they're accelerating the enshitification of our world? Probably not.


That’s not a good example, since you can argue that LLMs have utility to humanity. Hiding the cancel button has none, except for rent seeking.


The bigger difference is that the net utility for LLMs could turn out to be massively negative


Maybe! But that’s certainly debatable. “I thought I was doing the right thing” is anyways a much better defense than “I was just following orders” anyways.


Rockets have value to humanity too, but some people that worked on rockets ended up working for people that did not want to use rockets to improve human life.


"I was just following orders" is not, and has never been, a credible defense of unethical behavior.


Unless you were in the US. There it always worked.


It's always worked everywhere. It even worked for the original people who used it, except for a few of them.


I see it everyday


Blame should fall on both. The deliberate evil at the top and the banality of evil at the bottom.


Exactly. Those low quality comments are an example of the sad erosion of quality of comments on HN that I and others have complained about in recent times.


It's perfectly valid in our increasingly enshittified world to be angry with all those responsible for it. As much as you're right to point the finger a the C-suites, ultimately ALL of these user-hostile features, every single one, only exists because devs keep putting fingers to keyboards in exchange for checks.

Tech workers had a time where unionization and getting a voice in our companies was very much on the table, and the biggest voices among us shouted down the others in the name of rockstar salaries and free beer at the office. The "top contributors" at huge companies were scared shitless that they might have to accept a wage too much like the REST of their software engineer coworkers. The horror.


This is a deeply ignorant comment. Do you understand how much money you have to have IN SAVINGS in order to be able to weather even a moderately short hospital stay in the United States when you’re uninsured?


Ohh, I need to VPN into nyc or california before trying to cancel my new york times subscription.


There are guides floating around suggesting VPN locales which offer best terms / conditions / deals on various commercial experiences.


Why would you do something so immoral?


It used to be nobody could cancel online, and after my commit two states could. I think you may be overreacting here.


To get paid, obviously. We're all self interested actors here.


Same reason people lobby for fracking or sell mass surveillance software.


Nuremberg defense.

I thought the HN crowd at least pretended to be somewhat better.


Oh definitely not. Many of us work in tech. Many of us are the people that wrote the code that other people on this website complain about as anti-patterns, dark patterns, etc.


GGP didn't break the law (in fact he conformed wtih it), he just didn't disobey his orders (risking his salary) in order to go the extra mile in order to make a negligible positive impact in the world. Seems rational.

Ever speed on the way to/from work? That's a worse offense than a strictly-compliant website - you're increasing danger for yourself and others and breaking a law, precisely for your own benefit.


Be here long enough and you will find people bragging about their captcha solving services, or how they found a clever loophole in anti-gambling laws. Posts about certain unmentionable topics are flagged minutes after being posted, post titles are changed to protect in-groups, and human rights are sometimes up to debate.

The rule is that you have to be polite about it all.


We are not all selfish actors here. Who have you surrounded yourself with in your life, that you would end up believing that we're all self-interested actors here?


You should ask that question to the workers at palantir


They're asking it right now to a worker at a newspaper site


Nothing wrong with working at a newspaper site.


Specifically the one who disabled the cancel button in places that don't legally require it.


They commented upthread that they actually enabled it for the two states that legally require it.


That was harder than enabling it for all states. They went out of their way to ensure that users from 48 states could not cancel.


Actually they went out of their way to make sure someone in California could cancel (a lot of work) online. They only restricted use of the feature to a subset


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I don’t like it either but blame goes to the top of the org chart. That’s not illegal or, by the standards of the field, flagrantly unethical so it’s a bit extreme to expect someone to resign over.


Blame goes to everyone involved. From the decision makers to the implementors


Are you willing to show us your work history and let hackers news judge every single feature you have implemented in your career in exchange for money?


Mostly lack of competition and anti-trust regulation. Who would use a worse service when a healthy alternative exists?


No, even healthy competition can only do so much.


So the voters too, then? They could've elected politicians who passed laws against this.


You were just following orders, that's a great argument


Keep thinking about the parallel you’re drawing and you might hit the difference: that phrase gained notoriety in the Nuremberg trials for murder but somehow we do not give the same weight to, say, a pushy salesman or a debt collector or a government employee enforcing strict means testing laws. Is it possible that our moral sense can account for things being less severe than murder and draw a distinction between actual Nazis and people doing what they can to survive in an unforgiving country with few supports?


I don’t know what standards you are referring to, but yea I would call it flagrantly unethical for sure.


Is not showing a cancel button quickly better or worse than treating accessibility as a checkbox and producing things which many people struggle to use despite laws requiring you to support them? Shoving unwanted features into a bundle? Encouraging people to use Chrome by introducing dependencies on proprietary features or not testing other browsers? Designing apps with bloated JavaScript frameworks which are borderline unusable on non-flagship phones? Using ad networks which skimp on malware prevention or resell user activity data? Requiring lots of PII and storing it haphazardly? Designing products which depend on servers which are shutoff over the wishes of customers? Working for a company whose products support wars or mass surveillance?

I’m not saying it’s great but … the tech industry has a lot of problems and I can sympathize with someone who isn’t quick to resign when most of the alternatives aren’t clearly better. It’s a lot easier to say someone else should take a moral stance when you personally won’t have to pay their bills.


Well, some of those examples are instances of not being able to prioritize a good thing. That can be due to an unethical decision, but can also be due to needing to prioritize other things, possibly better things.

The unethical part of the example that I was referring to is, you have the good thing built, but you are refusing to give it to some people, for bad reasons.


Doing bad things is bad and people don't get a free pass just because someone is giving them money for it.


All of my degrees are in jazz music. My education was not utilized for this particular task.


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At the end, someone will be there desperate enough to follow the boss's whim. Always.

That is why regulation is so important.


Their boss hired GP over others for a reason. The person who is finally desperate enough to do it might be just a little worse at their job, a little more expensive, ... It will have a cost.

German has a related expression "vorrauseilender Gehorsam" (anticipatory obedience), where people will do evil long before they are forced to because of such strategic considerations. You must never rush to give up your morals, there will be plenty of time to do so later.


We need regulation, yes, but also people who have a sense of goodness. We can’t legislate every aspect of a respectable society.


You’d be surprised.

Also, people’s sense of goodness doesn’t pay rent or ensure food is on the table.


> We can’t legislate every aspect of a respectable society.

Well it's either capitalism and regulations with no end in sight to make sure that the rich don't exploit their power to exploit everyone else, or it's random executions of bosses for "moral wrongdoings", or it's something between communism and socialism.

All three carry different forms of dangers.




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